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Ride Issues
Booking failures, driver tracking, and cancellation policies.
Food Delivery
Late orders, missing items, and restaurant menu questions.
Security
Password resets, payment security, and data privacy.
Top Questions
How do I track my EV ride in real-time?
After booking a ride, a 'Track Ride' button will appear on the main dashboard of the app. Clicking it will show your rider’s live GPS location.
What if my food is cold upon delivery?
Our riders use insulated bags. If your food still isn’t at the right temperature, you can immediately create an order dispute via the 'Help' section.
How can I join as an E-Rider?
Visit the 'E-Rider' page on our website and fill out the form. Our team will contact you within 48 hours for document verification.